We take a non-refundable deposit for all bookings (£40, up to 7 nights stays & £80 for 8 to 14 nights, £120 for bookings of 15 nights plus) here at Fields End Water.
For bookings over Christmas & New Year, we take a non-refundable deposit at the time of booking. The non-refundable balance is due 8 weeks prior to your arrival, sorry, we cannot carry forward any payments made, if the holiday is cancelled for ANY reason. We highly recomend taking out holiday insurance.
If you cancel your holiday for ANY reason, giving more than 14 days’ notice, we can transfer your deposit to your next booking (needs to be used within 12 months of original date of the holiday). If you cancel giving 14 days’ notice or less, the deposit will be lost. Also, we are unable to offer refunds for early departures, sorry. Remaining payment is due on arrival and can be taken in cash or debit card. If you wish to use credit card, then please book online. You will (if you have given us an email address) receive an email 15 days before your arrival, giving you the opportunity to pay your balance online if you so wish. We highly recommend that guests take out holiday cancellation insurance.
If you have cancelled a booking and we are holding a deposit for you, when you decide you would like to rebook (within 12 months of your original holiday date), please reply to the cancellation email you will have been sent, with your new dates and we will rebook your holiday and send you an email confirmation. If you wish to re-book over the phone, we will add a £5 admin fee to your booking, if you decide to book over the phone please mention your booking reference at the beginning of the conversation. We will then be able to carry your deposit forward. We will confirm your new booking by email.
Check in is strictly between 12:15pm & 8pm. Nov -March 12pm - 6pm.
Check out is no later than 12:00 noon*
Please try not to arrive earlier than 12:15pm as your pitch may not be ready as the previous guests may have only checked out at 12pm.
*With regard to check out, if you would like to stay later than 12pm and there is no incoming guest on your pitch, you can stay until 5pm for an additional £3.00, again if you wish to check out late please confirm with us first.
Sorry, we are an adult only site. We're afraid we don't allow anyone under the age of 16.
Dogs are welcome but must be kept on a lead at all times while on site. We ask that you clean up immediately after your dog so we can maintain the high standard of cleanliness of our site grounds. Maximum of 4 dogs per unit. Good off site dog walks available.
Are welcome: if an awning is required with a ground sheet it MUST be a BREATHABLE type. Storage tents are only chargeable if on grass pitches, as they don’t have breathable groundsheets and they can damage the grass.
No fires are allowed on site. Barbeques are welcomed, no direct heat or flames to grass.
All visitors to the site must be announced, we ask for a discretional donation to charity, and the proceeds will go to Cancer Research.