We take a non-refundable deposit for all bookings (£40, up to 7 nights stays & £80 for 8 to 14 nights, £120 for bookings of 15 nights plus) here at Fields End Water.
The balance of your holiday is due 5 days prior to your arrival, you will receive an email reminder with a link to pay online, highly recommended. There may be an admin fee of £5 if you call in to pay. If the balance has not been received, we reserve the right to re-let your pitch. If you do not have an email address, you will need to diarise the due date and call in, there will be no admin fee for this. If you cancel after you have paid the full balance, you will lose your deposit and a £20 admin charge, the remainder will be carried forward to your next booking. (We apologise for all admin charges; they are designed to cut down phone calls and cancellations).
For bookings over Christmas & New Year, we take a non-refundable deposit at the time of booking. The non-refundable balance is due 8 weeks prior to your arrival, sorry, we cannot carry forward any payments made, if the holiday is cancelled for ANY reason. We highly recommend taking out holiday insurance.
If you cancel your holiday for ANY reason, giving more than 14 days’ notice, we can transfer your deposit to your next booking (needs to be used within 12 months of original date of the holiday). If you cancel giving 14 days’ notice or less, the deposit will be lost. Also, we are unable to offer refunds for early departures, sorry. If you wish to use credit card, then please book online. You will (if you have given us an email address) receive an email 15 days before your arrival, giving you the opportunity to pay your balance online if you so wish. We highly recommend that guests take out holiday cancellation insurance.
If we are unable to provide the booked holiday and have to make a cancellation before it is due to start due to circumstances within our control, you will be entitled to a full refund of the money you have paid. Fields End Water will not accept liability for any associated costs or compensation.
Fields End Water are not liable for refunds, or expenses you incur, in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, pandemics, health risks or such similar events (“Force Majeure”). Any cancellations for bookings made after 1st April 2020, will not be refunded due to Coronavirus based issues.
If you have cancelled a booking and we are holding a deposit for you, when you decide you would like to rebook (within 12 months of your original holiday date), please reply to the cancellation email you will have been sent, with your new dates and we will rebook your holiday and send you an email confirmation. If you wish to re-book over the phone, we will add a £10 admin fee to your booking, if you decide to book over the phone please mention your booking reference at the beginning of the conversation. We will then be able to carry your deposit forward. We will confirm your new booking by email.
Check in is strictly between 12:15pm & 8pm. Nov -March 12pm - 6pm.
Check out is no later than 12:00 noon*
Please try not to arrive earlier than 12:15pm as your pitch may not be ready as the previous guests may have only checked out at 12pm.
*With regard to check out, if you would like to stay later than 12pm and there is no incoming guest on your pitch, you can stay until 5pm for an additional £3.00, again if you wish to check out late please confirm with us first.
Sorry, we are an adult only site. We're afraid we don't allow anyone under the age of 18.
Dogs are welcome but must be kept on a lead at all times while on site. We ask that you clean up immediately after your dog so we can maintain the high standard of cleanliness of our site grounds. Maximum of 4 dogs per unit. Good off site dog walks available.
Are welcome: if an awning is required with a ground sheet it MUST be a BREATHABLE type. Storage tents are only chargeable if on grass pitches, as they don’t have breathable groundsheets and they can damage the grass.
No fires are allowed on site. Barbeques are welcomed, no direct heat or flames to grass.
All visitors to the site must be announced and over the age of 18, we ask for a discretional donation to charity, and the proceeds will go to Cancer Research.