Caravan Park Terms & Conditions

Booking Confirmation:

At the time of booking, full contact details and a deposit will be required, to secure your pitch. By booking, you give Fields End Water permission for your contact details to be held on our data base. We will not share any details with a 3rd party and any banking details will be destroyed immediately.

If we don’t hear from you within 48 hours, we will deem that you have read and accepted our terms & conditions.

Booking Conditions:

We take a non-refundable deposit for all bookings (£40, up to 7 nights stay & £80 for 8 to 14 nights, £120 for bookings of 15 nights plus) here at Fields End Water.

The balance of your holiday is due 5 days prior to your arrival, you will receive an email reminder with a link to pay online, highly recommended. There may be an admin fee of £5 if you call in to pay. If the balance has not been received, we reserve the right to re-let your pitch. If you do not have an email address, you will need to diarise the due date and call in, there will be no admin fee for this. If you cancel after you have paid the full balance, you will lose your deposit and a £20 admin charge, the remainder will be carried forward to your next booking. (We apologise for all admin charges; they are designed to cut down phone calls and cancellations). 

For bookings over Christmas & New Year, we take a non-refundable deposit at the time of booking. The non-refundable balance is due 8 weeks prior to your arrival, sorry, we cannot carry forward any payments made, if the holiday is cancelled for ANY reason. We highly recommend that guests take out holiday cancellation insurance.

Cancellation Policy:

If you cancel your holiday for ANY reason, giving more than 14 days’ notice, we can transfer your deposit to your next booking (needs to be used within 12 months of original date of the holiday). If you cancel giving 14 days’ notice or less, the deposit will be lost. Also, we are unable to offer refunds for early departures, sorry. If you wish to use credit card, then please book online. You will (if you have given us an email address) receive an email 15 days before your arrival, giving you the opportunity to pay your balance online. We highly recommend that guests take out holiday cancellation insurance.

If you cancel after you have paid the full balance, you will lose your deposit and a £20 admin charge, the remainder will be carried forward to your next booking. (We apologise for all admin charges; they are designed to cut down phone calls and cancellations).

If we are unable to provide the booked holiday and have to make a cancellation before it is due to start due to circumstances within our control, you will be entitled to a full refund of the money you have paid. Fields End Water will not accept liability for any associated costs or compensation.

Fields End Water are not liable for refunds, or expenses you incur, in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, pandemics, health risks or such similar events (“Force Majeure”). Any cancellations for bookings made after 1st April 2020, will not be refunded due to Coronavirus based issues.

Adjusting a Booking:

If you have cancelled a booking and we are holding a deposit for you, when you decide you would like to re-book (within 12 months of your original holiday date), please reply to the cancellation email you will have been sent, with your new dates and we will re-book your holiday and send you an email confirmation. If you wish to re-book over the phone, we will add a £10 admin fee to your booking, if you decide to book over the phone please mention your booking reference at the beginning of the conversation. We will then be able to carry your deposit forward. We will confirm your new booking by email.

Check In & Out

Check-in is from 12:15pm – 8pm April – October, 12pm – 6pm November – March.
Check out is no later than 12:00 noon*

Please try not to arrive earlier than 12:15pm as your pitch may not be ready as the previous guests may have only checked out at 12pm.
*With regard to check out, if you would like to stay later than 12pm and there is no incoming guest on your pitch, you can stay until 5pm for an additional £3.00, again if you wish to check out late please confirm with us first.

Pitch Requests

If you have requested a particular pitch number or to be next to your friends/family, we will do our very best to reserve it for you, but I am afraid we can’t guarantee it. However, we will guarantee your requested pitch type, or you may get a free upgrade, but never a down grade without your permission.


Sorry, we are an adult only park. We don't allow anyone under the age of 18, as a guest or a visitor, anyone under the age of 18 will not be able to stay and there will be no refund. 

Dog Friendly

We are an extremely dog friendly park, with on-site walks around the fishing lakes and the 5 acre wood. We also have miles of public footpaths leading from the park to explore the wild wilderness of The Fens - See reception for a colour coded map of the walks. We also have a dog off the lead area and six dog-poo bins on site and a water bowl at our reception.

Dogs must be kept on a lead at all times while on site. We ask that you clean up immediately after your dog so we can maintain the high standard of cleanliness of our site grounds, failing to do so will result in being asked to leave the park,without refund. Maximum of 4 dogs per unit/pitch. However, as we are a quiet & peaceful park, if you are unable to control your dog from continuously barking, then Fields End Water, probably isn't the park for you and we may have to ask you to leave without refund.

Public Transport

A bus is available from the site that goes to Doddington, March and Wisbech. You can change buses to get to Chatteris, Ely and Cambridge. Please ask at reception for bus times.

WI-FI Access & T.V Signal

We now have satellite Wi-Fi here at Fields End Water, you can get an excellent reception from the comfort of your own caravan/motorhome/tent, and there is no restriction on usage. We will give you details of how to purchase the Wi-Fi on arrival. No need to worry we have excellent t.v reception here. 

On-site Shop (open between April - October, November – March, limited hours and limited stock).

We have an excellent on-site shop that stocks most everyday conveniences such as: milk, bread, bacon, free range eggs, butter, ice creams, newspapers, homemade jams, caravan supplies and plenty of fishing bait and tackle including maggots. 

Hard Standings

We have 26 Hard Standing pitches on the Main Park which are all fully serviced, we do request that Motorhomes use hard standings between the months of October and April inclusive. We only use the hard standings pitches for all units between November to February Inclusive, March and October are weather dependent.

Fully Serviced Pitches

On the Main Park all our pitches are fully serviced, our grass pitches have a 6m x 4m patch of astro turf to park your unit on. If you wish to hook up to the services, you may need between 6 & 14 meters of hose and waste pipe, depending which way around your van is parked and which side your services exit your van. We do sell waste and water hose pipe in reception, if you are a little short.

The Paddock and the Caravan Club CL have pitches with just an electric hook up, without the water and waste hook-ups.

Awnings/Groundsheets/Storage Tents

Are welcome: if an awning is required with a ground sheet it MUST be a BREATHABLE type. Storage tents are only chargeable if on grass pitches, as they don’t have breathable groundsheets and they can damage the grass.

Fire & Barbeques

No fires are allowed on site. Barbeques are welcomed, no direct heat or flames to grass.


All visitors to the site must be announced in reception and be over the age of 18, we do ask for a donation and the proceeds will go to Cancer Research, maximum of 4 guests per pitch. 

Minimum nights

We reserve the right to not accept bookings of 1 night over weekends.

Bank Holiday periods  - 3 nights

Easter                              - 4 nights

There is an additional charge per night during these periods.

Noise on site

For the benefit of all your fellow campers please keep the noise onsite to a minimum, between 10pm & 9am, please be aware voices can travel along way, at the still of night. If they are found onsite without informing reception, we will have to ask them to leave. 

Data Protection

The information taken at time of booking is required to be collected for the purposes of processing your reservation at Fields End Water.  We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.