Electric Metering on Pitches – Fair Usage Policy
Quick Start Guide
- Step 1 – Plug in
- Step 2 – Scan the QR code
- Step 3 – Set up payment account – you will only be charged if you go over the allowance of units included in your pitch price.
Important Update on Electricity Usage at Fields End Water
Like many businesses, we are facing rising electricity costs. With a park of our size, these increases have been significant. To manage this, we are introducing a fair and transparent electric metering system.
Why Now?
In October 2023, our electric meter was upgraded to a smart meter, revealing a significant discrepancy—our previous meter had been incorrectly installed, recording only a third of our actual usage for 14 years. By the time this was confirmed in August 2024, our 2025 pricing was already set. Implementing this new system will help us monitor and manage usage fairly.
What’s Changing?
Electricity remains included in your pitch price. However, we aim to ensure that responsible users are not subsidizing higher consumers. Many other parks have successfully introduced similar systems, and while some initial concerns exist, most guests understand the necessity.
This is not a profit-making move; it is illegal to profit from guest electricity charges. Our goal is to encourage awareness and responsible usage.
How safe are our bank details?
This system uses Stripe for payment and pre-authorizations and as a result Stripe will be holding card details, these are not held on the Metpow servers and they never touch our database. Please find more about Stripes security protocols using this link. Stripe Security Information.
How the New System Works
- A small device will be installed at each pitch. On arrival, guests will:
- Plug into the device
- Scan a QR code
- Enter card details (only charged if usage exceeds the allocated quota)
A mobile app will soon simplify this process further.
What do we do if we don't have a smart phone?
No problem at all, we will provide alternative options at reception, ask on arrival.
Benefits for Guests
- The vast majority will see no change in costs.
- High users may incur additional charges based on real-time usage data.
- Unused units roll over daily during your stay.
- Transparency in energy consumption through an app.
- Potential savings in future pitch prices.
- Reinvestment in park improvements.
Benefits for Fields End Water
- Stabilizing energy costs to sustain business operations.
- More accurate, real-time power monitoring.
- Improved financial planning for future park enhancements.
- Contribution to environmental sustainability.
High Energy Usage Devices
- Wet floor heating
- Water heaters & electric heating (use timers where possible)
- Fridges & freezers (consider gas or reducing power setting)
- Kettles & hairdryers
- Any device generating heat or cold
We appreciate your understanding and support as we introduce this system. We look forward to welcoming you soon!