Covid-19 Policy

ALL ARRIVALS:

For your safety, our safety and for the smooth running of the park, it is important you read, remember, and practice our requests. Our Good to Go Certificate shows that we are following government and industry Covid-19 guidelines throughout the site.

Covid-19 Good to Go Logo  

Download a copy of our Covid-19 PolicyView our Good to Go Certificate




Check-in

On arrival, we request that only the passenger in the car/motorhome gets out to check in, obviously if travelling alone this does not apply to you. The passenger is only to get out of the vehicle when it is their turn to check in, if there is a queue, please stay in your vehicle and move forward as and when you can until your turn to check in.

It goes without saying, please be sensible and do not come to Fields End Water, if you have had any of the Covid 19 symptoms, (new persistent dry cough, temperature, flu like symptoms) in the last 14 days before arrival. Anyone who has the symptoms while on-site, please inform a member of staff immediately, self-isolate in their unit, and seek guidance from NHS 111.

We are only allowing 4 customers in the reception at any one time, so we can all stay 1 meter+ apart, please check on space before entering and follow sign and procedure at the reception steps.

Hand sanitisers

There are hand sanitisers, in blue dispensers outside each building on the park, please use them.

Social distancing

We will be encouraging social distancing with posters around the park, we will insist that units are parked in the middle of the pitch, to maximise distance from other guests.

Fishing lakes

Fishing will be open as normal, only guests from the same unit can share a swim.

We may not be putting the benches out around the lakes for now, so less chance of cross contamination.

Café

The café will be open for takeaway services and limited in house dining. 

Toilets

The toilet in reception will be for staff only.

Fishermans toilets will be open.

Visitors

Sorry we can’t except any visitors to site during this pandemic, strictly residents only.


CARAVAN & MOTORHOME ARRIVALS:

Payment

We request that you pay for your holiday online (please see link on the email) before you arrive or over the phone only, if you really cannot pay online. This cuts down check in time and contact between staff and guests. We have erected a screen in reception to protect both parties too.

Please have a £10 note ready if you would like a barrier card.

Toilets

From August 1st, we will be opening the toilets cubicles in the main facility block, but not the showers and washing up facilities.

Waste

The Elson waste system will be open for black waste only, please wash hands immediately after using it. Grey waste is to go to the drains at you pitches or under taps in areas of the park where you do not have a drain at your pitch. Please observe the one way system.


LODGE ARRIVALS:

Check-out

We have had to change the check-out time to 9am for the time being, so we get extra time to clean the lodges according to the government standards that have been put in place at the time, please see that this is for your own good, to know that they have been cleaned properly before you arrive.


General notice

Amazing news from Boris, we are able to open the touring pitches and lodges on the 4th July 2020, a maximum of two families or friends together. If you would like to make a booking from July onwards, please do so online or call us, from August 1st onwards we will be opening the toilets in the main facility block, but NOT the showers, sorry. We have made this decsion, for the safety of our staff and you the customers, the last thing we need is another spike or an outbreak of the virus at Fields End Water. 

Payment for touring bookings will need to be paid online (you will receive an email) prior to your arrival, or if you really have no way of paying online, you may call in, but our phones are red hot and we can't guarantee we will be able to field all calls. This is to cut down the contact onsite and speed the check in procedure up.  

Good News! Our fishing lakes will open as normal, we can take a contactless debit card for payments in reception. Sorry, no admittance after 4.30pm. We also can only have fisherman on-site, no spectators, sorry. We have maggots!! 

If you do need to contact us, please email if possible, we can't manage the number of calls we are getting with reduced staff, please be considerate at this tough time for everybody.

If you would like to cancel or change the dates of your holiday, please email us, as we need changes in writing.

Please stay safe and we will hopefully see you soon.